Claims Processing
Nothing and no one is perfect. If lamps are defective, fail early, or are delivered damaged, we endeavour to settle the issue quickly and without bureaucracy.

You can download the form for claims processing here:

Reclamation form

LED reclamation form

Please fill it out in full and return it by fax, e-mail or postal mail.

We will send your claims number and the documentation for sending in the products in question. Please do not send the defective lighting products to us without first obtaining a claim number. Unfortunately, we cannot process your claims without this number.

If you have questions or need help, please call us at Phone number +49 40 66 99 30-47 or send us an e-mail at

Thank you!

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