Information about our shipping and delivery conditions

Shipping options
We offer consumers DHL standard delivery as well as self-collection (see below).

Self pickup

You are also welcome to pick up your goods yourself, if you wish. Our delivery locks are ready to collect goods from Monday to Friday from 9 a.m. to 5 p.m. Simply select the option "pick-up" when making your inquiry / order. We will then get in touch with you as soon as possible with regard to suggested dates for collecting your goods.

The address for self-collection in Germany is:
Multi-Lite Lichttechnik Handels GmbH
Senefelder-Ring 61
21465 Reinbek bei Hamburg

In urgent cases you can reach us on +49 40 66 99 30-70.

Within Germany we charge a flat rate of € 3.90 including VAT (regardless of how many parts the goods are delivered in). Free delivery takes place from 100 € order value (gross goods value).


Shipping partner
We ship with DHL.

Countries to which we deliver
Delivery only within Germany, invoicing in euros. We do not deliver to packing stations.

Payment options
We offer our private customers the following payment options:
For goods that we have in stock:
  • Credit card (VISA/Mastercard) ,
  • PayPal,
  • Klarna (invoice),
  • Payment in advance,
  • invoice*
For goods that must be ordered:
  • invoice*,
  • Payment in advance,
  • Klarna (invoice)

*Payment by invoice is only available to customers with a customer account and activation for payment by invoice.

When paying by invoice issued by us and when paying by Klarna invoice, you only pay for your goods when you have received them. If you pay via Klarna, the invoice will be sent to you by Klarna by email. You have 14 days to pay the invoice. When paying on account, which is created directly by us, the amount is due within 10 days.

When paying in advance, you pay the purchase amount to our account (Hamburger Sparkasse, IBAN DE08 2005 0550 1394 1202 63, BIC HASPDEHHXXX ), we will send the goods as soon as we have credited the payment.

For credit cards (VISA / Mastercard) and PayPal, you pay the purchase price by debiting your credit card or PayPal account when you send the order in the shop.

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